Refund policy

Return & Refund Policy

Denim Darling Hat Co. is a registered trade name of Penny & Co. Studio LLC, a limited liability company registered in the State of Ohio. References to "we," "us," and "our" throughout this policy refer to Denim Darling Hat Co. (Penny & Co. Studio LLC).

Ready-to-Wear Hats
We want you to love your hat. If it's not quite right, ready-to-wear items may be returned within 14 days of delivery for a refund or exchange, provided the hat is unworn, in its original condition, and includes all tags. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Custom & Made-to-Order Hats
Because each custom hat is made specifically for you — including personalized sizing, embellishments, and hand-applied details — custom orders are final sale and not eligible for return or refund, except in cases of manufacturing defect. Please reach out before ordering if you have questions about sizing or styling so we can get it right the first time.

Damaged or Defective Items
If your hat arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging, and we'll make it right with a replacement or refund.

How to Start a Return
Email jess@denimdarlinghatco.com with your order number and reason for return. Once approved, we'll send instructions for sending your item back. Refunds are issued to the original payment method within 5–7 business days of us receiving the returned item.